Home of botanically brewed drinks

For how long will my shipment take?

Orders on a standard shipment will take 2-3 working days. Once your order has actually been dispatched you will get an email with a tracking ID and expected delivery date.

How much does shipment cost?

Delivery starts at ₤ 3.95 however is complimentary on all orders over ₤ 40

Where do you provide to?

We currently deliver to England, Wales and Central and Lower Scotland only. Sadly we are not able to satisfy orders to Scottish Highlands & Islands, Channel Islands, Isle of Man, Isle of Wight & Northern Ireland at this minute in time. Please sign up to our newsletter for info on when these services will become available.

What payment methods do you accept and when will I be charged?

We accept all significant credit and debit cards. Payment of products will be taken from your account as quickly as payment is authorised on our website. Your purchase will also be validated by e-mail.

My order has shown up damaged, what do I do?

If your order is noticeably damaged upon arrival you have the right to decline delivery. Must you sign for a parcel and discover it’s harmed, take an image of the harmed items and email us at shop@fentimans.com as soon as possible and we will seek to provide a replacement.

What occurs if my order doesn’t arrive?

We will class an order as missing if shipment has actually not been tried 5 working days after the date of dispatch. Please contact shop@fentimans.com and we will find your order or send out a replacement.

Can I change my order?

We are unable to change orders as soon as they have actually been put. If you want to alter delivery information please contact shop@fentimans.com immediately and we will do our finest to help. We aim to dispatch very same day of receiving an order so this may not be possible.

Can I return my order if choose I do not desire it?

If you choose that what you have purchased isn’t for you or you do not like it, you have 1 month upon invoice of shipment to return the items. Please return the item(s) unused and in initial condition, including product packaging. When we have gotten the item(s) back intact a complete refund (minus shipment charge) will be issued and received by you within 5 working days.

Consumers are required to pay shipping expenses for the return of goods and it is the responsibility of the client to guarantee products are returned securely. If goods are retuned broken Fentimans are not obliged to issue a refund.

We are not able to offer refunds on bottles or cans that have actually been opened or if they were acquired by means of third party sellers.


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